12 Month Warranty

TCG Direct provides a 14-Day Return Window (see Return of Non-Defective Products below) and the following limited warranty. This limited warranty extends only to the original purchaser.

Please note that any warranty services or questions must be accompanied by the (invoice number) from the transaction through which the warranted product was purchased. The invoice number serves as your warranty number and must be retained. TCG Direct will offer no warranty service without this number.

TCG Direct warrants this product and its parts against defects in materials or workmanship for 12 Months from the original ship date. During this period, TCG Direct will repair or replace defective parts with reconditioned parts at TCG Direct’s option, without charge to you.

Shipping fees incurred from returns for under-warranty service in the first 14-days will be paid by TCG Direct. All shipping fees both to and from TCG Direct following this 14-day period must be paid by the customer. All returns, both during and following the 14-day period, must be affected via the Procedures for Obtaining Warranty Service described below.

All original parts (parts installed by TCG Direct at the original system build) replaced by TCG Direct or its authorized refurb facility, become the property of TCG Direct. Any after-market additions or modifications will not be warranted. The computer system owner is responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty.

TCG Direct makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this office furniture other than as set forth below.

TCG Direct makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.

Except as provided below, TCG Direct is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the office furniture. Under no circumstances shall TCG Direct be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the office furniture.

The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.

WARRANTY CONDITIONS

The above Limited Warranty is subject to the following conditions:

  1. This warranty extends only to products distributed and/or sold by TCG Direct. It is effective only if the products are purchased and operated in the UK.

  2. This warranty covers only normal use of the office furniture. TCG Direct shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire or flood; or (iii) service or alteration by anyone other than an authorized TCG Direct representative; (iv) damages incurred through irresponsible use or other non-recommended practices.

  3. You must retain your bill of sale or other proof of purchase to receive warranty service.

  4. No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfilment of this warranty.

  5. TCG Direct and its Authorized Refurb Facility accept no responsibility for any software programs, data or information stored on any media or any parts of any products returned for repair to TCG Direct.


AFTER 12 MONTH WARRANTY - POST WARRANTY REPAIRS

For post-warranty repair, you are responsible for shipping charges both ways, current labour (£30 per hour if not under warranty), and the current price of part(s) used in the repair. 


WARRANTY EXCLUSIONS

TCG Direct is not responsible for any loss of work (“down-time”) caused by a product requiring service. This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or abuse. TCG Direct has the option of voiding the warranty if anyone other than a TCG Direct employee attempts to service the product. TCG Direct will not warrant any problems arising from an act of God (lighting, flooding, tornado, etc.). Under no circumstances will TCG Direct be responsible for any refund or remuneration exceeding the original purchase price of the product less any shipping fees. TCG Direct makes every effort to make sure all the information on our website is correct.